Terms and Conditions
GENERAL TERMS AND CONDITIONS OF UNIVERSO PACHA. S.A. AND PACHA GROUP
GENERAL TERMS AND CONDITIONS FOR ONLINE TICKETS OF PACHA GROUP
GENERAL TERMS AND CONDITIONS APPLICABLE TO THE VIP AREA BOOKINGS OF PACHA GROUP
GENERAL TERMS AND CONDITIONS OF USE OF UNIVERSO PACHA, S.A. WEBSITE (www.pacha.com)
GENERAL TERMS AND CONDITIONS FOR ONLINE TICKETS OF GRUPO PACHA
1.1 The minimum age for access to the clubs is 18 years old.
1.2 The tickets purchased are for personal and non-transferable use. The name that appears on the ticket must match the documentation that will be presented at the door of the club. In no case will the resale of the same be allowed. Access will not be allowed if the ticket is incomplete, amended, broken, with indications of forgery or without physical or digital ticket.
1.3 In the case of multiple purchases it is imperative that the ticket holder is present to access the venue. The original documentation with which the purchase has been made must be shown and under no circumstances will access be allowed in the absence of the holder.
1.4 The holder of the credit card must present at the entrance of the club, the same one used to make the payment and an identity document that includes a photograph (driver's license, ID or passport). Photocopies are not accepted.
1.5. In the event that the card with which the payment of the purchase was made is fraudulent, please contact us at least twenty-four (24) hours before the event to email@example.com. In this case, the tickets subject to the purchase will be canceled.
1.6. The club reserves the right of admission under certain conditions, including alcohol, drugs or narcotic substances or violent attitudes, among others. In the event that the entry is denied, PACHA GROUP will fully refund the entry amount by contacting firstname.lastname@example.org.
1.7. In case of theft or loss of the purchased tickets, please contact us by email at email@example.com, as soon as possible.
1.8 Buyers of tickets for VIP zones must be properly dressed in elegant clothes (Entrance is prohibited to all persons in beach attire, including bathing suits, shorts, beach sandals, flip-flops uncovered torsos or men wearing vests). Notwithstanding the abovementioned, PACHA GROUP reserves the right of admission to the club’s VIP zone despite not complying with the abovementioned terms.
1.9. PACHA GROUP does not accept changes, amendments or refunds of tickets after the event has been carried out.
1.10. In the event that the show or party are cancelled, the USER will be notified in advance by email and the entire purchase will be refunded. However, PACHA GROUP hereby expressly excludes from this guarantee
1.11. The DJ line ups and/or shows, parties or events could change due to any case of force majeure.
GENERAL TERMS AND CONDITIONS APPLICABLE TO THE VIP AREA BOOKINGS OF GRUPO PACHA
Overlooking the dancefloor, Pacha VIP is a fabulous option to live a unique experience. A fantastic place to view what is going on around you while you enjoy the freedom and intimacy but still feeling the energy from the DJ, the music and the crowd.
In general, it would have the following advantages:
In general, the PACHA GROUP has the most specific terms and conditions, compared to: (i) the LIO Club, Restaurant-Cabaret (given the characteristics of the venue and its intrinsically VIP character) and (ii) DESTINO Hotel (given its layout as a hotel).
All reservations in the VIP zone must be made by credit card.
When entering the VIP zone the client must show his/her identity card or passport number, along with the credit card with which the reservation was made.
To obtain full reimbursement of the amount paid for the reservation, any change or cancellation thereof must be made in any event 72 hours in advance for any of the premises owned by the PACHA GROUP (including (i) Pacha Club, (ii) the LIO Club, Restaurant-Cabaret and (iii) DESTINO Hotel). Otherwise: (i) the client will lose his/her reservation, and (ii) will not be reimbursed for any amount paid in advance. In the case of Pacha Club, the amount to be paid for the reservation is 50% of the total amount payable to reserve the VIP table, which will be forfeited in the event of cancellation with less than 72 hours’ notice.
However, in the case of Pacha Club, the client will be offered the opportunity to transfer the amount of the reservation to a new date, subject to availability and provided that the cancellation has been made no later than 23:59 hours on the date for which the client or holder of the reservation made the first reservation of the table in the VIP zone.
The foregoing notwithstanding, in the event of cancellation of a reservation in the VIP zone of the LIO Club, Restaurant-Cabaret, the reservation holder must pay a minimum of €100 per person.
The Group can make use of the reserved table in either of the following situations: (i) where the client does not appear, or (ii) where the client chooses to leave the event before completion (on the understanding that he/she opts not to enjoy this experience).
Your VIP zone reservation can take different forms:
All these rules shall be communicated to the client at the time of making the reservation.
The above types of reservations in the VIP zone shall not be applicable to the LIO Club, Restaurant-Cabaret, whose basic policy is that all customers will have VIP treatment and will benefit from preferential and exclusive treatment. While at the LIO Club, Restaurant-Cabaret, customers can make reservations in any of the following forms:
All these specific types of reservation will be communicated to the customer at the time of making the reservation.
In addition, the advantage of booking by internet is that it allows you to quickly and intuitively assess all these variables.
The price of the table (also called "table deal") is a set price for: (i) the experience of enjoying the VIP zone of the chosen event and (ii) enjoying on the day the total servings of beverages (and food in the LIO Club-Restaurant-Cabaret) equal to the amount indicated, calculated based on the retail price (the "Maximum Amount").
In the case of Pacha Club, if the final consumption of the customer or reservation holder in the VIP zone is less than the Maximum Amount, the client would be permitted: (i) on the one hand, to request: (A) to take with him/her off-site the remaining part of the product ordered on the table in the VIP zone and yet to be consumed or (B) consume it at another time in the same establishment subject to a time limit of 3 days (the "Pending Consumption"); and (ii) on the other hand, request additional product, limited in certain cases to 50% of the amount remaining of the Maximum Amount not consumed by the customer to: (A) take it outside the establishment or (B) consume it at another time in the same establishment subject to a 3-day time limit (the "Extra Consumption"). This is a courtesy (but not a right) that the Group wishes to extend to its customers of those establishments of its Group where it is operationally possible. Without this courtesy, the client will already have enjoyed the experience consisting of attending the show and consuming up to the maximum amount at the chosen show. Both the Pending Consumption and the Extra Consumption are personal and nontransferable.
However, in any event, the right of the client or holder of the reservation of the VIP zone in Pacha Club to request and consume the Extra Consumption: (i) shall expire 3 days from the date on which the first reservation generating the Extra Consumption took place and (ii) shall not relieve the client from the obligation to pay the amount for the reservation of the table in the VIP zone of Pacha Club (which must be fully paid by the client).
In any case, the Extra Consumption will not grant the customer the right to (i) free admission or (ii) to use the table in the VIP zone another day. Clients who use the Extra Consumption another day would pay the entrance charge and would be served an amount of beverage consumptions in the general bar (but not in the VIP zone) equal to the Extra Consumption.
The above conditions relating to the price of the table in the VIP zone of Pacha Club, and in particular the right of the client or reservation holder to use the Extra Consumption if the final consumption is less than the Maximum Amount, shall not be applicable to bookings of tables in the VIP zone of (i) LIO Club, Restaurant-Cabaret; nor (iii) Destino Hotel, and they shall only have the right to request to take with them the excess product requested on the VIP zone table and not yet consumed by the client.
AT THE TIME OF LEAVING PACHA: (i) THE PRODUCT ON THE TABLE (not yet consumed) IS 2 BOTTLES OF DOM PERIGNON AND (ii) HE/SHE HAS CONSUMED 2,000 EUROS (of the 3,000 euros), LEAVING HIM/HER WITH 1,000 EUROS STILL TO BE CONSUMED.
Alternative 1: the Customer decides to withdraw all the product
THE CLIENT COULD TAKE WITH HIM/HER UP TO 100 PERCENT OF THE UNCONSUMED PRODUCT (on the table) BEFORE LEAVING THE PREMISES (i.e. his/her two bottles of DOM PERIGNON).
IN ADDITION, THE CLIENT COULD ALSO TAKE WITH HIM/HER IN DRINKS UP TO 50 PERCENT OF THE TABLE DEAL AMOUNT OUTSTANDING (50% of 1000, equal to 500 Euros). TO DO SO, BEFORE LEAVING PACHA, THE CLIENT MUST ASK FOR DRINKS FOR AN AMOUNT EQUAL TO OR LESS THAN 500 EUROS (for example, a small bottle of Gray Goose for 425 Euros).
IN THIS CASE, THE CLIENT MAY ALSO TAKE WITH HIM/HER:
HIS/HER TWO HALF BOTTLES OF DOM PERIGNON; and
A SMALL BOTTLE OF GRAY GOOSE.
THE ACCOUNT IS CLOSED WITH 75 EUROS OWING TO THE CUSTOMER (which is canceled at the time of leaving the premises, so that it cannot be used on another day).
THE CUSTOMER WILL NOW HAVE ENJOYED THE PACHA EVENT AND THE GROUP HAS OFFERED THE COURTESY OF ALLOWING HIM/HER TO WITHDRAW PRODUCT.
Alternative 2: The customer decides to keep the product
THE CUSTOMER MAY AS A MINIMUM SAVE FOR ANOTHER DAY UP TO 100 PERCENT OF THE PRODUCT NOT CONSUMED BEFORE LEAVING THE LOCAL (i.e., his/her two bottles of DOM PERIGNON).
IN ADDITION, THE CLIENT MAY ALSO SAVE DRINKS, UP TO 100 PERCENT OF THE TABLE DEAL AMOUNT OUTSTANDING (1,000 Euros outstanding). TO DO SO, BEFORE LEAVING PACHA, HE/SHE MUST REQUEST DRINKS FOR AN AMOUNT EQUAL TO OR LESS THAN 1000 EUROS (for example TWO BOTTLES of Gray Goose worth 850 euros).
THE ACCOUNT IS CLOSED WITH 150 EUROS OWING TO THE CUSTOMER (which is canceled at the time of leaving the premises, such that it cannot be used on another day).
IN THIS CASE:
THE CUSTOMER COULD ATTEND THIS FRIDAY, THIS SATURDAY OR THIS SUNDAY, UPON PAYMENT OF THE ENTRY CHARGE, AND COULD CONSUME (the client’s two half bottles of DOM PERIGNON and his/her bottle of Gray Goose).
THE CUSTOMER COULD ALSO ATTEND THE VIP ZONE THIS FRIDAY, THIS SATURDAY OR THIS SUNDAY SO THAT, AFTER CONSUMING HIS/HER TABLE DEAL OF THAT SECOND DAY, HE/SHE CAN CONSUME THE ABOVE REMAINING PRODUCT (his/her two half bottles of DOM PERIGNON and his/her small bottle of Gray Goose).
THE CLIENT ATTENDS DESTINO HOTEL or LIO RESTAURANT AND CLUB CABARET ON A THURSDAY, WITH A TABLE DEAL OF 3,000 euros (which would allow consumption of drinks amounting to 3,000 EUROS).
AT THE TIME OF LEAVING THE CLUB (DESTINO HOTEL or LIO RESTAURANT AND CLUB CABARET): (i) THE PRODUCT REMAINING ON THE TABLE (unconsumed) IS 2 BOTTLES OF DOM PERIGNON AND (ii) HE/SHE HAS CONSUMED 2,000 EUROS (of the 3,000 euros), LEAVING HIM/HER 1,000 EUROS PENDING CONSUMPTION.
Alternative 1: the Client decides to withdraw all the product
THE CLIENT COULD TAKE WITH HIM/HER UP TO 100 PERCENT OF THE UNCONSUMED PRODUCT (on the table) BEFORE LEAVING THE PREMISES (i.e., his/her two bottles of DOM PERIGNON).
IN ADDITION, THE CLIENT COULD ALSO TAKE WITH HIM/HER DRINKS UP TO 100 PERCENT OF THE TABLE DEAL AMOUNT OUTSTANDING (1000 outstanding). TO DO SO, BEFORE LEAVING PACHA, HE/SHE MUST ASK FOR DRINKS OF AN AMOUNT EQUAL TO OR LESS THAN 1000 EUROS (for example, two small bottles of Gray Goose totaling 850 Euros).
IN THIS CASE, THE CLIENT CAN TAKE WITH HIM/HER:
HIS/HER TWO HALF BOTTLES OF DOM PERIGNON; and
TWO SMALL BOTTLES OF GRAY GOOSE.
THE ACCOUNT CLOSES WITH 150 EUROS OWED TO THE CUSTOMER (which are canceled at the time of leaving the premises, such that they cannot be used another day).
THE CUSTOMER WILL ALREADY HAVE ENJOYED THE EVENT AND THE GROUP WILL ALREADY HAVE OFFERED HIM/HER THE COURTESY TO BE ABLE TO TAKE AWAY THE PRODUCT.
Alternative 2: The Customer decides to keep product
UNLIKE THE PACHA CLUB VIP ZONE, THIS ALTERNATIVE WILL NOT BE AVAILABLE IN DESTINO HOTEL NOR IN THE LIO RESTAURANT CLUB.
The terms and conditions indicated below (hereinafter, the “General Terms and Conditions”), control the access, login, navigation, downloading and use of each and every one of the websites and functionalities (tickets, events, booking, VIP bookings, contact details, Pacha Group’s information, etc.) localisable or accessible through the main domain www.pacha.com and its respective subdomains and subdirectories (the “COMPANY WEBSITE” or the “WEBSITE”) implemented by UNIVERSO PACHA, S.A. (hereinafter, indistinctly referred to as the “COMPANY” or “PACHA”) and/or or by any of the existing or future companies forming part of THE PACHA GROUP: UNIVERSO PACHA, S.A., PACHÁ SITGES, S.L., EL HOTEL PACHA, S.L., NUBE, S.L., LIO IBIZA, S.L., PACHA MARKETING Y SERVICIOS, S.L. y SWEET PACHA, S.L. MARISOL PACHA IBIZA, A.I.E., PACHA MULTIMEDIA, S.L., PACHA MERCHANDISE, S.L. y PACHA FRANQUICIAS, S.L. (hereinafter, the "PACHA GROUP"), comprising all the activities, events, services, materials and products of the PACHA GROUP.
In accordance with the provisions of Article 10 of Spanish Act 34/2002, of 11th July, on Information Society Services and Electronic Commerce, the aforementioned companies forming part of the PACHA GROUP shall place the following registry information of the website's owner at its USERS' disposal:
Company name: UNIVERSO PACHA, S.A. (hereinafter, referred to as “PACHA”) and/or any companies or entities forming part of its Group (hereinafter, referred to as “PACHA GROUP”).
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