Deliveries and returns policy

1) delivery and shipping costs

Pacha Merchandise S.L. will make the maximum possible efforts to deliver the products acquired by the customer in three and seven business days depending on the country of destination, from the receipt of the order and its payment. Without prejudice to the foregoing, deliveries depend inescapably depend on causes not controlled by Pacha Merchandise S.L., such as the traffic in a certain time or possible incidents that the distributor can find or suffer (breakdowns, accidents, strikes, etc.), so that the client must consider the date as approximate and indicative.

In any case, if the delivery is delayed, the client will be able to contact the assigned carrier (through the mail with the contact and traceability data that he will receive once from the shipment) or with the Pacha store in the email pacashop@pacha.com.

If the client is not in the indicated address to receive his package, he will try to deliver the package to the person at this home at the time of delivery. If this delivery is failed, the recipient will be noted with all the data of the shipping and contact via to set a new delivery date.

Shipping costs vary depending on the destination zone and bought products.

2) withdrawal and returns

The client will have a period of 14 days, counting from the reception of the assets hired to exercise the right of withdrawal.

The returned order will be collected by Pacha Merchandise S.L. through its own logistics service, and must be accompanied with the delivery albarn and, where appropriate, an invoice issued by Pacha Merchandise S.L .. The client may return any article as long as, for reasons for health protection or hygiene, they have not been despised, exposed to inappropriate or manipulated conditions in any way.

For the purposes of the withdrawal exercise, in case of purchasing a pack, it must be returned entirely, maintaining the plastic of seal without any damage.

The amounts paid within the fourteen (14) days following the product through the same means of payment used by the customer to acquire the product will be reimbursed. If the payment method used by the client is not suitable for the return (for example, that the credit or debit card used would have expired at the time of returning the return), Pacha Merchandise S.L. It will contact the client to request an alternative method for this return. Without prejudice to the above, the shipping and logistics costs where Pacha Merchandise S.L. It could have incurred to deliver, collection and management of the return of the product or products, nor in those orders that have not been collected or have been rejected.

All items bought in the Final sale or special promotion or 50% discount cannot be returned. In the case of promotions such as 2x1, in no case will returns be accepted that include only the product paid in order to stay the free article.

In case of returns as a result of defective products, it will proceed to change it with good conditions without the client having to assume the expenses of the return.

In case of returns as a consequence of incorrect size, The return cost will be paid by the client. If the client wants to generate a new order with the correct size, you must also pay the shipping cost. 

For returns INSIDE Of the European Union

The client will communicate within the stipulated period and by any means admitted in law, his desire to exercise the right of withdrawal. Specifically, you can go to email pachashop@pacha.com, where they will facilitate a withdrawal form that must be duly completed.

For returns OUT Of the European Union

The client will communicate within the stipulated period and by any means admitted in law, his desire to exercise the right of withdrawal.
Click here: Make return

 ____________________

For more information, you can write to the following email: pachashop@pacha.com